Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• Your refund request is submitted within 30 days of purchase
• You have a valid proof of purchase
• The product or service was purchased from an authorized retailer
• The product is in its original, unused condition (if applicable)

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at [email protected]
• Provide your order number and reason for the refund request
• Include any relevant documentation or proof of purchase
• Our team will review your request within 2 business days

3. Refund Processing Time

Once your refund request has been approved, the refund will be processed to your original payment method within 5-10 business days. Depending on your bank or credit card company, it may take an additional 3-5 business days for the funds to appear in your account.

4. Exclusions from Refund Policy

Refunds are not available for:

• Purchases made more than 30 days ago
• Products that have been used, modified, or damaged by the customer
• Purchases made through unauthorized third-party sellers
• Digital products or access codes that have been redeemed or used
• Orders that were placed in error (non-delivery)

5. Special Cases

In certain cases, we may offer alternative solutions such as:

• Product replacement (at no additional cost)
• Store credit for future purchases
• Partial refund for minor defects or damage

6. Payment Methods & Security

All refunds are processed through your original payment method. Your financial information is protected and handled securely in accordance with our Privacy Policy. We do not store sensitive credit card information on our servers.

7. Shipping Costs

Original shipping costs are non-refundable unless the refund is due to Company's error or a defective product. Customers are responsible for return shipping costs unless otherwise agreed upon.